RETURN POLICY
CUSTOMER SERVICE
If you have any questions, please don't hesitate to contact us at sales@homespaoutlet.com
RETURN POLICY
If, for any reason, you are not satisfied with your purchase, you may return the product within **30 days of delivery**, provided it is in its **original, brand-new, uninstalled, and unused condition**.
To be eligible for a refund, the returned item must include all original packaging, manuals, accessories, inserts, and protective materials. All returns are subject to inspection upon arrival.
Products returned in a condition other than original, brand-new, may be subject to a **restocking fee of up to 50%**, depending on their condition.
The customer is responsible for **all shipping costs**, including both the original outbound shipping charges (even if the order qualified for free shipping) and the return shipping costs.
Once the returned merchandise has been received and inspected, an eligible refund will be issued to the original payment method, less any applicable shipping charges and restocking fees.
Return Merchandise Authorization (RMA)
All returns require a **Return Merchandise Authorization (RMA)** issued by Home Spa Outlet LLC before the product is returned.
Returns received without an approved RMA may be refused or, at Home Spa Outlet LLC's discretion, accepted subject to a **25% restocking fee**.
You must request and receive RMA approval **within 30 days of the delivery date**.
Non-Returnable Items
The following items are **non-refundable**:
* Installed or used equipment
* Electrical and electronic replacement parts
* Clearance merchandise
* Products sold **"AS IS"**
Reservation of Rights
Home Spa Outlet LLC reserves the right to refuse, limit, or condition any return or exchange at its sole discretion and to interpret this Return Policy as necessary to prevent abuse or misuse.
Cancellations
Orders may be canceled before they have been shipped. If you cancel your order after it has shipped or refuse delivery, the Standard Return Policy will apply. In such cases, you will be responsible for all applicable shipping charges, return shipping costs, restocking fees, and any other fees incurred.
Please note that we typically ship:
- Small packages: Within 1–2 business days after the order is placed.
- Large or freight shipments: Within 5 business days after the order is placed.
Shipping Damage
If your order arrives damaged, please notify us as soon as possible.
UPS or FedEx Shipments
- Damage must be reported within 7 days of delivery so that we can promptly file a carrier claim on your behalf.
- If concealed damage is discovered after opening the package, please contact us immediately. We will work with you to determine the most appropriate resolution, including replacement of damaged components when applicable.
LTL Freight Shipments
- If the shipment arrives with minor visible damage, clearly note the damage on the Bill of Lading before signing for delivery.
- If the shipment has sustained substantial damage, refuse delivery and notify us immediately.
If the damage is determined to have occurred during shipping, Home Spa Outlet LLC will repair or replace the damaged or defective merchandise at no additional charge.
If you choose to return the product instead of accepting a replacement or repair, the Standard Return Policy will apply, including any applicable restocking fees.
Technical Support
For technical support, installation assistance, warranty questions, or to obtain a Return Merchandise Authorization (RMA), please contact us by email:
Business Hours: Monday through Friday, 9:00 AM – 5:00 PM Eastern Time
To ensure accurate assistance and maintain a written record of troubleshooting, technical support is provided by email only. We strive to respond to all inquiries as quickly as possible.
Thank you for choosing Home Spa Outlet LLC.